Customer Care Coordinator

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Omaha Track, Inc. is seeking a Customer Care Coordinator to join our Omaha Track Team.  We are looking for a dependable, motivated worker who is dedicated to teamwork, and professionalism.  We pride ourselves on being an innovative leader in the rail services industry, and seek to add only the best to our growing team. 


Starting rate of $18 an hour BOE

Essential Duties and Responsibilities:

  • First point of contact for visitor and handles any customer inquiries 
  • Complete all scaling duties for inbound/outbound railcars and trucks in addition to scaling inventory in the yard
  • Communicate frequently with yard employees regarding inbound/outbound shipments
  • Maintain accurate inventory records and transactions for all materials stored/processed at the yard
  • Project tracking and reporting for various railroad operations
  • Invoice customers for shipments through inventory and accounting system
  • Maintain accurate records for all railcars located in the yard, including tracking car switching
  • Calculate piece count/quantity for sales orders and maintain the balance to be shipped
  • Prepare and submit all necessary reporting and paperwork to the corporate office, including: railcar status reports, inbound/outbound shipment logs, material code change forms, etc.
  • Proactively manage and be prepared for anticipated incoming material and railcars
  • Submit all safety briefing reports to Safety on behalf of the yard
  • Administrative duties for the yard including answering and handling incoming phone calls appropriately, managing/ordering supplies, and maintaining a clean, well-organized work environment
  • Coordinate daily priorities and work flow with manager
  • All other duties as assigned


Minimum Qualifications

  • High school diploma or equivalent required
  • Associate’s degree in business or equivalent work experience required
  • Previous experience in the railroad industry or tracking inventory is a plus
  • Excellent written and verbal communication skills required
  • Intermediate level skills in MS Outlook and MS Excel
  • Demonstrated initiative to proactively seek out work, complete tasks, and follow-up on outstanding items
  • Very organized 
  • Demonstrated ability to think critically and prioritize tasks appropriately



Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Healthcare spending reimbursement account- HSA
  • Company Paid STD, LTD, and Life Insurance
  • 401K with Match



Location: Chicago Heights, IL
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